Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new operator worth a look? This page tells you how to reach the UK Casinos team and what we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which page or brand your message relates to, and what you'd like us to check or change — and we'll get back to you as soon as we're able to.
We read every message that comes in, but as a small independent team we can't always guarantee a same-day reply. Please bear with us, particularly if you're writing outside normal UK business hours.
What we can help with
- Corrections or updates to information on a casino review, bonus term, or comparison table
- Questions about how we assess and rank the operators listed on the site, including our current list of non GamStop casinos
- Suggestions for a brand you think deserves coverage
- General feedback on the site, its content or its usability
- Queries about our editorial approach, which you can also read about on our About Us page
What we can't help with
We're a comparison and review site, not a casino, payment provider or gambling operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity with a specific brand, or intervene in a dispute between you and an operator. Those matters need to go directly to the customer support team of the casino in question — details are usually on their own site.
If you're contacting us about a gambling problem, or you're looking for support around self-exclusion and safer play, our Responsible Gambling page has practical information and further resources. We take these enquiries seriously, but we're not a support service ourselves, so please also consider reaching out to a dedicated helpline if you need immediate assistance.
Before you write in
A few quick checks can save time on both sides:
- If your query is about bonus terms, wagering requirements or payment limits, check the operator's own terms and conditions first — these sit outside our control and can change without notice
- If you're asking about eligibility or legal standing, have a look at our page on non GamStop casinos in the UK, which covers how these sites operate and what to check before signing up
- If your question relates to how this site itself operates, our Terms and Conditions page may already have the answer
A note on independence
UK Casinos is an independent comparison site. We may earn commission when readers follow links to certain operators, but this has no bearing on the rankings, ratings or opinions published here — including in any reply you receive from us. If you write in about a ranking or a review, expect an honest answer rather than a sales pitch.
Remember that everything on this site is intended for readers aged 18 and over. If you're contacting us on behalf of someone younger, or with a query unrelated to gambling content, we may not be the right people to help — but let us know anyway and we'll point you in a better direction if we can.